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PaperPort Links Manager failure

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by harry.mccabe

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I have just installed a Visioneer Strobe Pro scanner with PaperPort Delux v7. When loading Paperport is get the error 'The links manager has not finished loading'. When I try links preferences I get an application error and PaperPort crashes. On Pc shutdown I also get a DDE error. My O/S is Win2000, and I already have a HP OfficeJet Scanner configured.

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by semi-pro 64

I got this from paper ports web site:

It is our understanding that Visioneer will not provide Windows 2000 drivers for the following scanners:

Sheetfeds: PaperPort VX, MX, IX, Strobe, and Strobe Pro Serial

Flatbeds: 3000, 3100, 3100B, 3100 USB, 6000, 6000A, 6000B, 6100

OneTouches: Original OneTouch, OneTouch 5300

If you have one of the above scanners and it is already functioning in Windows 2000 there is a good chance that it will continue to work with PaperPort Deluxe 7.0. However, if it is not operational in Windows 2000 updating to PaperPort Deluxe 7.0 will not correct the problem and ScanSoft technical support representatives will not be able to support your efforts to resolve problems with this configuration.

For PaperPort Deluxe 7.0 to work with the Visioneer sheetfed scanners, it is necessary to install Deluxe 7.0 over a previous working (ie. able to scan) release of PaperPort.

by harry.mccabe

I had already been to the PaperPort tech support web site, but thants for the suggestion anyway. My Strobe Pro is supported in Win2000, as it's a StobPro NT USB. The problem is now solved, as I re-installed from the 'Administrator' account, even though my 1st install was from my own account, and I am a member of the Administrators group. I now have another PaperPort problem, but more about that later.

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