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Printing issue

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by terriblunt

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My 82 year old father does things to his PC that since I'm 600 miles away I have trouble diagnosing and resolving. Currently he is having problems printing in Outlook Express, Outlook, and IE. We have tried different printer drivers, a different printer, scandskw, to no avail. It prints ok in Word; however, in Outlook it will print the first email and then after that only prints the header and prints blank pages in IE. My current attempt is sending him IE 5.5 SP2 to install (I think he already has it, but maybe this will help!) but if anyone has any other suggestions before he drives my sister and myself crazy, please let me know!
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5 replies

by dklippert

It could be mis-matched versions:
"If you have recently installed Internet Explorer 5x but did not update Outlook Express to version 5 this is the problem. OE4 loses the printing function with IE5 installed. You will need to update to OE5."

by terriblunt

He installed IE 5.5 SP2 and that seemed to fix it but your answer did verify the direction I was heading. Does SP2 have OE5 and IE 5.5 original not? Anyway, thanks for the many times you have submitted answers even if they aren't always the solution for that problem; sometimes I use them for other issues. Thanks again!

by hjs

This may sound stupid but it happened to a friend of mine's father. His problem was the same as yours. It turned out that the email was in blue print and the ink cartridge was out of blue. Stange but true.

by terriblunt

They had tried that and the first page that did print had blue ink; when they tried to print it a second time, it didn't print, but thanks for the input.

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