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Printing .rtf files

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7 replies

by barffy194

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I have several users at work who cannot print .rtf files. I have looked all over the web and cannot find an answer to this problem. Some users can print .rtf files just by clicking print, others have to re-save the document as a .doc file and yet others cannot print at all. Everyone uses Office 07 and Windows Xp Pro, on Dell desktops or laptops. What is going on and is there any way to fix this?

7 replies

by barffy194

All the users have the same printer setup, they are all networked to a HP 4000n. Some people can print rtf's others cannot. It's weird isn't it?

by thumbsup2

Do they get an error at all, or just don't have the print option available?

And, are they all using the same email program? RTF files are rich text emails.

by barffy194

The error happens when they click the print button in either Outlook or Word if they have chosen to open the document first. The error message pops up before the print dialog box even appears, the error is:
"Microsoft office word has encountered a problem and needs to close." then Word closes and reopens. All users are using Outlook 07.

by barffy194

i can get users to use wordpad to open and print the rtf files.

by thumbsup2

You've only found a work around for it.

Have you tried reinstalling Office and/or using the detect and repair feature from within Word to fix any corruption? Have you applied any/all service packs and critical patches?

We would need far more details than you've given us to help diagnose the actual problem.

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