Hi - This is a 'feature' I think (or MS thinks so). Would be nice to have a isable for that.
Is the text that shows deleted/added bookmarks, cross fererenes, fields, etc? That is 'normal' operation for MS Word. May be a solution but I haven't heard about it (haven't spent too much time looking either).
I do the following to get a compare:
1) Accept any changes in one document (make copy if you want to keep it's state to start). MS may 'accept' changes as part of the compare, never tried.
2) Accept changes in 2nd doc (copy if ...)
3) Protect the 'master' (one you expect to keep or are interested at end of compare.
4) Tools, Track Changes, Compare the other
You will still have add/delete for any bookmarks, cross ref, etc. but those are usually obvious in this compare, so actual adds/deletes/changes between the two show up.
If you didn't get what you wanted, reverse the 'master' and compare.
Humm, re-reading, ... ALL THE TEXT AND ... You may have a corrupt file. Try above by accepting pending changes in both docs if not done.
Watching this one.