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problem re-installing mcafee virus scan

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by bfadero

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I am currently having problems with re-installing mcafee virus scan w/SP v4.5.0.534 with a scan engine 4.1.60. The OS which it runs on is workstation 4.0. Somehow, the engine refuses to load up on startup of the pc. Even when I try to start it up incontrol panel, it just hangs until I wait it out and close it . I have tried re-installing over it and but that doesn't work. As a result of this, the pc is now exposed to virus attack. I have also tried uninstalling from control panel(add/remove) but it always comes up with a message that the process was interrupted and was unable to complete. How can I tackle the problem?

5 replies

by thechas

Go to Mcafee's support site, and follow the instructions for a clean install.

The way the page works, I can't give you a direct link. The support home page is http://www.mcafeehelp.com/

They have a number of help guides. I would perform a manual removal, and a clean install per the procedures posted there.

by shanghai sam

I did a few searches on the McAfee site, and I didn't find instructions on manual uninstall of 4.5 versions, except for groupshield. Is the pc having other problems? It's conceivable that it might already have a virus causing problems.

I've read about problems with the Microsoft installer too. Try disabling it first and uninstall again.
In the Control panel go in to "services" and disable Windows Installer
Looked at the McAfee site, it say something about the HW profile button, sounds odd though. Any rate, disable it and try. Try reinstalling too.

You can also add a command line to setup:
/l*v "c:\blahblah\file.txt"
It will log what happens during install so you can try a manual uninstall. Change the path and file name to whatever you like.

Like I siad, I didn't find a way to manually uninstall it, but you might. 4.5.0 is old though. Get the 4.51 version, and grab SP1 for it too while you're at it. This by itself might get past your problem.

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