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Problem w/ embedded Pics in Outlook 2003

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by ccrock

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Alright, I have been having a problem with a co-worker not being able to see some - just some - embedded pictures. Note: when forwarded on I can see them. They come up as red X's for my coworker. I have tried my best, to no avail, to solve this problem - note no bar comes up asking if I want to download pictures, and when viewing the source of both emails (mine and theirs) - they are in HTML - they are both referencing the picture exactly the same way. Here is what I have tried:

1) Add user to safe senders list (internal sender, was already on the safe sender list)
2) Double check that email is in HTML (company setup on Outlook is all the same)
3) Check the picture setting and trusted zones under security in options (Should be covered by safe sender, but checked anyway)
4) Checked Rich viewing (don?t know why this should matter but checked it)
5) Checked that office updates are done (Again this is set company wide)

Any and all help is appreciated,
Cam

Please note that if the image is set as an attachment instead of an embedded picture, it can be viewed fine.

28 replies

by ccrock

Since the email is internal to the company, i don't believe that it would be add blocking software preventing the picture from being seen. Plus I can see it and she has not different apps then are on my machine.

by cmdrkruge

When the email is sent to you the pics were attached manually and the email was composed in html mode. when you forwarded the message you are losing the attachments. If you save the pics and resend them you can send them. When you received the pics because they were manually attached tyou received the pics and they were stored in temp folders but outlook does not repackage them into the forwarded message. I have had the same problem and the only answers I could find were that it is a limitation in outlook.

by ccrock

the email was sent directly to her from another co-worker, she can't see the embedded picture. However, when she forwards the email on to me I can see the email. (I have forwarded the email back to her and she still can't see the picture). So Its not that you lose them when forwarding the emails

by dawgit

then somewhere in the setings, hers is different than yours....
There is I do believe somewhere on the tool bar, under tools maybe, a little option to check that says View Objects, or, Show Objects, Yours is checked, hers is not.
(sorry, I can't be more preciece, it's been a while since I've used OutCook. But I thought I'd give it a try for you) -d

by dariniello

I have the exact same problem with one of my users here. I can't find any solution for it.

by ccrock

Since the email is internal to the company, i don't believe that it would be add blocking software preventing the picture from being seen. Plus I can see it and she has not different apps then are on my machine.

Secondly, I don't know if I clarified enough to begin with, but the email was sent directly to her from another co-worker, she can't see the embedded picture. However, when she forwards the email on to me I can see the email. (I have forwarded the email back to her and she still can't see the picture). So Its not that you lose them when forwarding the emails.

Thanks for the attempts,
Cam

by rakramer212

Your company is likely using email scanning (anti-virus) to remove certain file extensions. Example, Trend ScanMail is designed to look for and eliminate specific file extensions, which are configurable by your email administrator. Basically, there are a number of tools which can be employed to perform this function, ranging from Outlook client patches, to anti-virus scanning (at the server) to specific applications (scanning engines). Your email administrator will be able to advise you. If the security policy in place prohibits such file extensions, your only options are to put the file(s) on a shared drive, or sneaker-net the file to your co-worker.

by ccrock

Our company has a standardized desktop - so everyone has the same computer base except for specific work related programs - if the email scanning was blocking it would stop her and myself from seeing the picture embedded in the email.

by i_m_dougie

Do the versions of Outlook and Office match? I see a lot of funky things when users with Office 2000 upgrade Outlook only to 2003.

If it is the same, try inserting the MS Office CD and running a Complete install of MS Office. Maybe there's a filter that did not get installed with a standard installation.

by i_m_dougie

Other possibilities (just brainstorming here):

1) Screen Resolution.
2) User-loaded security software.
3) TEMP Directory is full.
4) Bad Image (reinstall Office)
5) Using Word as Editor (toggle this on or off)

by yinbig

Sounds like the users Internet Exploere Security Settings. As the images are nornally 'downloaded' have a look here to see if it's different.

Does your co worder belong to another admin group within the company - they may have different settings applied by a group policy.

by rufledtj

I just started having the same thing happen on my computer yesterday. Did you ever find the solution for this? In my case it seems to be isolated to images that have been pasted into the email from screenshots. Same thing - if I forward them on, the recipient (also located in my company) can see the images. If I use Web Outlook, I can see them.

by dawgit

Check your settings, if you do you'll notice that you and your college do not have all the settings the same. (ah, -viva la diferance) There is somewhere on the tool bar, set marked tools, or perhaps under view, (it's been awhile, and I'm getting old) There in one of those drop-downs is an item that says Show Objects or something to the same effect. One computer has it checked, (the one that can see the Photos) and one doesn't (can't see them)
Try that. -d

by vincent.oorsprong

There is something else playing here. I see the same happening from time to time. In all these cases the picture are inline pictures (if you look at the message source you see CID=XXX tags).

It is not only on forwarding. If you try to copy the message content (Ctrl+A + Ctrl+C) and you create a new mail it won't copy the pictures too. The CID is copied but not the data behind it.

I have not found a solution yet too.

by kpatel8205

Paolooallavicini is right.
I had the same problem with one of my coworker.
Image was working fine with everybody's outlook except him.
Fixing Outlook Red "X" Problem
Every few months, Outlook 2003 will get into a situation where it will no longer render images in the preview pane or the message window. If you reply to the message, then you will see the image.
Perplexed by the problem, I would take the brute force "Detect and Repair" solution but that isn't always desirable as it resets all the Outlook settings and takes a while. Months ago, some one posted to an internal DL that the problem can be fixed by deleting the Outlook Temporary Cache folder. Since then I had forgotten this solution, and noticed the problem re-appeared. I was talking to Reeves today and he mentioned that he is having the same problem.
Anyway, here is how you fix the problem.
1. Locate the Outlook Temporary Items folder by opening the Registry and locating HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
2. Navigate to the value of this Key. It should be something like: %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ where OLK3D is some randomly generated string that always starts with OLK
3. Quit Outlook
4. Delete the contents of the folder
5. Launch Outlook

That's it.

by kaneonapua

This problem was driving me nuts also.
Corporate won't let us look at the registry. I found my version of the

"Douuments and Settings\%USERPROFILE%\Local Settings\Temporary Internet Files\OLK??\"

file by doing a Save As on a spreadsheet attached to a email. That automatically brought me to my "\Local Settings\Temporary Internet Files\OLK53\. Ominously it had thousands of files when I looked at it from the Save As screen. I then had trouble getting file explorer down there so I had to navigate to Temporay Internet Files then type in the \OLK53

I was then able to see the thousands of files and delete them. I got out of Outlook and went back in. No more red x.

by kschleelein

I looked at this registry setting and saw it was pointing to a directory that did not exist. Re-pointed it to the Internet Temp files directory and everything started working fine.

Thanks!

by spamfree

I've seen this fix posted and it does work for a number of people with that problem, but it does not resolve things like embedded emails within emails.

I have a client that can open their emails now, view attachments, see everything now, but, if they have a email with an email forwarded in it, when they open the attached email, it displays properly the first time, the second time it will cause an error - if they close outlook and open it, they can view the attached email one and not again until they close/open outlook again.

A simple login script made the fix work for most users, but not for the email within an email problem.

I have over 2500 workstations/t/s users and only about 10 are experiencing this problem.

by txdiscgolfer

I had this same exact problem with the firm I'm with. Too me the better part of the week, but I tracked it down to the Add-Ons under Outlook registry HKCU. Chances are those 10 people that are having issues have some sort of Outlook add-ons. Uninstall those add-ons. It worked on the 1000+ desktops.

Of course, your mileage may vary.

by spamfree

I've seen this fix posted and it does work for a number of people with that problem, but it does not resolve things like embedded emails within emails.

I have a client that can open their emails now, view attachments, see everything now, but, if they have a email with an email forwarded in it, when they open the attached email, it displays properly the first time, the second time it will cause an error - if they close outlook and open it, they can view the attached email one and not again until they close/open outlook again.

A simple login script made the fix work for most users, but not for the email within an email problem.

I have over 2500 workstations/t/s users and only about 10 are experiencing this problem.

by rogerc1tech

I used to just copy the user's profile to a save area on the the C: drive and then remove the user via: Control Panel/System / Advanced Tab / User Profiles.
Login as the user and the system creates a new user profile. Then copy Favorites/Docs/Desktop files from the saved area into the new profile. I am having the problem again and will try the above as it will save an hour of work if successful.

by rogerc1tech

If you have trouble figuring out what to do in step 4 above, go into the key and copy the long path. Paste it into: Start / Run.
It will take you into the difficult to find area. I had 335 files that I deleted.

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