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Problem with fonts in word97

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7 replies

by khinton 1 view

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
I have a client who has WindowsME and Word97, She greated a document in Word97 which was in 1 type of font, when she changed the font type all she gets is symbols. If she saves the readable file (before she changes the fonts)and takes it to another PC all she gets is symbols. She need to work from home and office using word documents but this is impossible at the moment due to a fonts problem

7 replies

by churdoo

Does the document print ok from her machine? I would start by re-installing the fonts and the printer drivers. Oh, and rename her normal.dot to force a new one to be created. And for debugging purposes, install some other generic printer driver like a generic postscript driver (Apple Laserwriter series) and/or a generic PCL driver (HP Laserjet 3 or above series).
Hope this helps.
--Charlie

by mancca74

Caramba,

Have you or she possibly deleted some files that word might use. Id try to reinstall Word or office to see if that would help.

It all does sound as if some file has been removed or corrupted. You could also get a program like norton utilities to check the computer for problems. But they tend to be a little bit expensive for private use.

Good luck

by khinton

Thank you Caramba, have tried both of your suggestions but still no luck, as the file does not work on other systems that are fine.

by nichole.alspaugh

I'm sure you probably thought of this already, but...

What font did she change to? Some fonts are all symbols. I've also seen this happen where the document was created on a machine with a certain font, the document was opened on a different machine that didn't have the same font on it and all we saw were symbols.

by khinton

Yes we have tried putting the same font on the other machine but it still happened.
Thanks anyway

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