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problems with new Smartzone

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by mstors

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Comcast just launched a new email called smartzone. It worked fine until there was an outage in our area. Since then I can't forward emails with pictures in them nor can I receive the pictures. I have the HTML checked, I tried their tutorial with no luck, you have to wait hours to talk to someone, so I know I can always get the answer from all of you. What do I need to do.

3 replies

by dr dij

I gave up on comcast email since two years after they bought adelphia, they are still forwarding spam from myemail@adelphia.net even tho I don't have anything sent there. I've left it get full so no spammers can send anything. I even called their tech support twice and they said they couldn't cancel it, it was whenever they decided to get around to it. Hey, I have wirecutters...

I use yahoo premium email. $20/year, my emails are there no matter where I login from even if my pc goes kaput. And I get no spam because I use the disposable email address feature - which sorts all the incoming emails into folders for each disposable address, so real handy and no filters needed.

by mstors

I tried the live chat last night and what a joke that was. He had no clue how to help me. All he did was go to microsoft and told me to click on that site for help!!! On my own I found that I can forward as an attachment but I should also be able to just forward. Especially since it worked before we had the outage. He asked me if I had the new program. I told him I had Smart Zone but it wasn't very smart. He said it was still being polished. I said they should have polished it nice and shiny before they
dumped it on their customers. The bottom line was he was no help at all. Thanks for your advice.

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