Software

Ask something
Question Locked

Remote Assistance won't Connect

0 helpful
6 replies

by t3sos

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
I'm desparately trying to connect to another comptuer to help a friend...but I keep getting the error message "A Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved." I've disabled Windows Firewall. I don't believe there are any other firewalls in place. I've check services to ensure RA was enabled and started. Does anyone have ANY Other suggestions?

6 replies

by thanat0s

I find it easier to just go through messengers remote, but will have to be using the same version, or if one puter running 98 and the other vista, prolly wouldn't work...are you using windows or msn to connect?

by t3sos

I'm using windows....not msn....

by thumbsup2

If they haven't enabled assistance on their end and invited you, you're not gonna get in.

by t3sos

Yes. I've checked all "services" to ensure Remote assistance and all associated services are enabled and started.

by thumbsup2

Having the services running does not mean you can automatically connect. If the logon for the computer you are on is not part of the administrators group on the computer to be connected to, that user must invite you... in other words, add your computer and logon to allowed people who can connect to their remote desktop.

This discussion is closed to new replies.