Software

Ask something
Question Locked

Restricted web access

0 helpful
6 replies

by jason7t1

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

A colleague asked me to have a look at his home PC - for some reason, he cannot get access to certain domains - mostly adobe.com

eg. get.adobe.com

typing http://get.adobe.com/flashplayer returns an "IE Cannot display page" error

Typing www.adobe.com returns a google search

clearly, something is stopping my colleague from accessing adobe.com websites - but what ?

I have checked the usual;

Hosts file just contains the loopback IP address, and I cant find anything in the registry which would inhibit access to adobe (or any other site).

So I'm at a loss - and would appreciate some advice.

All other web access is as expected - and until recently, he says he could access adobe.com

He is runnig Vista Home Premium (32 Bit) on a Core 2 Duo Toshiba laptop

6 replies

by peconet tietokoneet

Try this out..
Go into your IE settings (internet Options) and Put in "www.msn.com", and make it the default webpage. This should work ok now.

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

by deadly ernest

1. The Internet security settings - check the level and appropriateness to the site. If the setting is high it may be cutting the site out.

2. Check the security settings of the firewall and see what level it's blocking at.

3. Look for add ons or plug ins that block sites and check their blacklists. I have a couple of blocker add ons in my Firefox and it blocks a lot of sites because of ads and because of excessive scripts - that's the way I've got it set for high security.

A good way to check things like this is to download another browser like Firefox and see if it can see the site IE can't. This will tell you if it's a browser setting or add on instead of a firewall setting.

Sometimes you can't find web sites if the DNS setting isn't right, but then you shouldn't be hitting any web sites if that's the case.

by jason7t1

Thanks for the feedback, however;

Issue is apparent in both IE (ver 7) and Firefox (ver 3.0.10)

Security settings in IE show no sites as being restricted, likewise Firefox

Firefox cache & cookies cleared down on exit by default, IE cache and cookies cleared down manually

Added adobe.com to trusted sites in IE

Tried again after relaunch - still same result.

Even tried inputting IP address for adobe.com directly into both browsers - still same result - unable to display page.

Firewall is just windows firewall - nothing mentioned in block list for that domain

Also tried connecting via my own connection on his laptop - same result - leading me to suspect its something in the OS rather than the router, firewall or browser....

by mteja05

were you successful in accessing the site? if you were please let us know what you did.

This discussion is closed to new replies.