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Retainer Negotiation Question

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by watoosi

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I recently did a PC>Mac + Exchange migration for a 20 seat client. We discussed an upfront monthly maintenance retainer of 30 hours at $125/hour (reduced from my hourly of $150/hr.)

In trying to finalize the retainer, they are asking for any unused hours to be rolled over to the boss' personal computer needs (I service his family at $150/hour). Once this "spillover" is depleted, then the amount goes up to $150 again.

To me, this isn't what I signed up for and it seems shitty, but I am wondering if anyone else has had to deal with this and how you deal with unused hours in a retainer.

I would tell them to take a hike but times are tough!

1 reply

by shasca

Do you now bill these accounts as seperate entities? If you joint bill these services, it might be tough to get out of their request. How many hours are you looking at here? Did you have no provision for this event in you initial agreement?

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