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Send to Notes5 from MS Word 97

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by thanksthanks

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Send to Notes5 from MS Word 97
Hi. In Word 97, the Send To command (File Menu),and Merge option to electronic mail (Mail Merge) are not available to use with Lotus Notes 5.0.
Office was installed first, then Notes.
The operating system is NT 4.0 and Windows Professional. The 'enable MS OFfice 97 send to Notes' option has been checked in Lotus Notes and I have tried to reinstall word with all options. Have checked Microsoft knowledge base (Q145868, Q97095) but problem is still there.
Anything I should be doing?? Any help will be greatly appreciated. nb: upgrading to Office 2000 is not an option.
Thanks

3 replies

by joshua1

We used to run this exact configuration. And I had the exact same problem. Our Notes administrator submitted it to Lotus for examination. That was about 18 months ago, or so. We never got an answer back. I can't really solve it directly, but...we migrated to Outlook/Exchange and everything is *much* better. Everything works like it's supposed to, the system is much faster than Notes, the training requirements are drastically less, user-satisfaction is up. I never did find an answer to that. I wrote it up to another shortcoming of Notes and just told users it couldn't be done.

by thanksthanks

Hi Joshua,
I have come accross a resolution (from Mary-Anne on this site)- need to re-install word 97 (use eraser to delete registry files) - when installing 97 again configure the Outlook profile to use Lotus Notes and ensure that Under User Preferences in lotus Notes (File Menu) that "enable MS Office 97" check box is checked.
Exchange can be used providing the outlook profile is set-up correctly. Notes will now work - however, once you hit File send to or in Mail Merge - merge to email - you will need to select the profile and enter the Lotus notes password. But it works! Thanks for your response though! Notes has its benefits but for pure email - I agree outlook is easier to configure and users are familiar with it.

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