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Sent Items in Outlook 97/2000

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by angelinac

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I have a user who's computer doesn't deposit the sent items in the sent folder anymore. It was at one time, but isn't now. I have gone under tools-options & made sure that the checkbox is marked to save sent items in the sent folder. I have re-setup her Outlook profile. User was also due for upgrade to Office 2000 & this didn't resolve the issue either. Does anyone have any suggestions?

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by benyo

Have a go at this quick fix for 2000 if you haven't already tried it. Create a new .PST file (personal folders) and store it wherever takes your fancy. Under Tools>Services and select the Delivery tab. In the "Deliver new mail to the following location" drop-down list, choose the new .PST file you've created. Click OK a couple of times so you are back in Outlook. All incoming mail will be delivered to the Personal Folders and the Sent Mail should be in the new Sent Mail folder. If this doesn't work, I'm stuck. Try recreating the exchange account!!! (Don't forget to backup the existing one first!)

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