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strange outlook problem

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5 replies

by cong

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Hi all
My boss outlook connect remotely to our company via exchange 5.5( no vpn just straight static IP). Suddently it stops working. I can ping the ip address but could not resolve the name. And the strange thing is that if he use his dial up account on the same computer, he can login ok!!!.
At first, I though it was the wireless linksys router so I connect cat 5 directly to cox cable (skip the wireless router) but still has the same problem. I can still ping but can not resolve the name.
I have cox cable and same wireless router as my boss but I don't have that problem. Of all the people, it had to be my boss. Anywhere if one can ping what is the next step to check for outlook connectivity? I suspect the problem might be with rpc but need some guidance on testing rpc. Any other sugestion is fine too.

5 replies

by vinnyd

Did you go into the hosts file and add the IP and name of the Exchange server?

In Outlook the exchange server name must be able to be found. By putting an entry in the hosts file on his computer should solve this.

Put in the hosts file the IP and name like this:

xxx.xxx.xxx.xxx exchange_server_name

Also you may find a file called hosts.sam on the bosses computer. That is just a sample file!
The proper name is hosts with no extension!

That is important!

by dynamo2003

Updating the ‘HOST’ file or ‘LMHOST’ file might work as a temporary fix but when the network gets congested the same error manifests itself all over again. Try Outlook Web Access as it has less over head and doesn't require upload and download between server and client. If not try faster bandwidth.

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