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Strange Word 2000 problem

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3 replies

by ericd173

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I have a user that created a document in Word 2000, then emailed it to someone else with Word 97, who made changes to the document and emailed it back. The document will now not open properly. Word hangs for a bit then generates an error and exits. With Task Manager open and on the performance tab, the CPU jumps immediately to 100% and available memory continues to drop until the error which closes Word. I did manage to get it open on my system once, but when I tried to save it, I got an out of memory error. Any ideas would be appreciated.

3 replies

by oz_media

Word is only backward compatible. Is the Word2000 user saving the document as a word97 document?

When you save in 2000, in the Save As dialog, change the Save As Type box to Word 97.

Before you even start creating the file in 2000, go to Tools-> Options-> Save, and check the box that says 'Disable features not supported in Word 97.'

This way when the document is saved by the Word97 user, WORD2000 will not try to utilize any features from Word2000, thus freeing resources and making it less likely to crash.

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