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Synchronization Errors

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5 replies

by paladin46

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Dell Latitude C600 notebook, 750MHz, 256MB RAM, 20GB HDD, Windows 2000 Pro SP2, Office 2000 Pro SP1 and all non email security "fix" related updates. Receives the following error:

16:50:04 Synchronizing Mailbox 'User, User'
16:50:04 Synchronizing Hierarchy
16:50:04 Synchronizing Folder 'Inbox'
16:50:25 312 item(s) added to offline folder
16:50:25 7 view(s)/form(s) added to offline folder
16:50:25 Error synchronizing folder
16:50:25 [80004005-501-0-550]
16:50:25 The client operation failed.
16:50:25 Microsoft Exchange Server Information Store
16:50:25 For more information on this failure, click the URL below:
16:50:25 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-0-550
16:50:25 Synchronizing Folder 'Outbox'
16:50:26 Synchronizing Folder 'Calendar'
16:50:41 247 item(s) added to offline folder
16:50:41 10 item(s) updated in offline folder
16:50:41 2 view(s)/form(s) added to offline folder
16:50:41 Synchronizing Folder 'Drafts'
16:50:42 Done
16:50:43 Microsoft Exchange offline address book
16:50:43 Download successful

User is unable to access offline folders at all.

5 replies

by magetower

Go out to the Microsoft support site and do a Knowledge Base search for the error code (80004005-501-0-550) you will come up with one article with the following title:

XADM: MAPI-Based Tasks Do Not Work with Virus API Anti-Virus Software Running on the Exchange Server Computer

This may be your problem.

Good luck...

by paladin46

Magetower, this is the only user I have that is experiencing this so I don't think that is the answer.

by purple713

I hope this helps.

Try deleting the .OST file(s) and re-create it. Check your settings in Outlook under Tools and Options to make sure Enable Offline access is checked and "When online, sychronize folders, upon exiting."

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