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Synchronization in Outlook

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by mayur

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Hi -

This is a strange situation. I have a user who uses Windows 2000 and Office 2000. Has the latest service packs and office releases and updates. When the user is working remotely, and tries offline sycnronization over DSL/cable modem, the sychrnozation is fine. When he is on the corporate network, goes offline and tries to sync, works fine . No error message. But, when he tries thru dial-up, gives a error message - Erros in background sycnronization. I have tried the following -

1. Thought it was a problem with the mail server, so moved his mailbox to another server(all mail servers here are Exchange 2000). Did n't help.
2. Backed up existing mailbox to a personal folder and deleted the mailbox, created new mailbox. Still the problem exist.
3. Next, created a new offline folder. Problem still exist.
4. Ran the Detect and Repair utility (outlook 2000 utility). Still the problem exist.
5. Re-installed outlook 2000. still problem exist.
6. When I checked the MS Knowledge, found the information related to this error message, did what the document told me to to, but still the problem exist.
7. Applied Sp1 to Exchange, thought this would help solve the problem.

This user is only user in the organization, rest all users are able to sync without any errors thru dial-up.

Before submitting this issue to Microsoft, i thought i would try here first. Please help
My contact info - taj97_98@hotmail.com

Thanks,

5 replies

by jack

Sorry, I know this isn't an answer, but what kind of VPN, if any are you using, what dial up service, what kind of connection does your office have, is his laptop set to log into the domain, do all users use the same dialup service?

by mayur

Using Checkpoint VPN. Works fine over dsl/cable modem. Problem with synchronization occurs only with dial-up

by mayur

This question is still open. By some mistake its set for Answered. Pls help..

by curlergirl

My guess would be that it's some kind of timeout problem - this could be caused by something in the mailbox itself or by other software running while he's synchronizing - like antivirus software for example that scans email attachments as they're downloaded. I know you said he's the only one that has this problem - is there something different about his laptop (like different antivirus software version or settings)? Also, is there something different about his mailbox contents - does he have larger emails (i.e., attachments that are very large like pictures or graphics of some kind)? This is where I would look for the answer - it's got to be something that is connected to the contents of his mailbox or his laptop, since you've already ruled out most of the other possible causes I could come up with!! Hope this helps!

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