9 replies
by hal 9000
It's easier to try the System Restore option first and then if that doesn't solve your problem you can then start looking at some different things.
The Most Obvious is to Edit the Registry and this is defiantly something that should never be attempted by someone who doesn't know exactly what it is that they are doing. If you make a mistake you can totally trash the OS and need to reinstall from scratch.
Do you have some form of Virus Protection running and is it up to date? Also do you regally scan the system for Malware and remove it whenever you find any?
If the answer to either of the above is no you need to have a AV program install and running all the time and some Spy Ware or Malware Programs installed so you can regularly check & clean the system.
For an AV program this will do nicely
And for Spy Ware programs these are available and fairly easy to use
Download these 3 programs and install them reboot as required and then Update.
After all 3 programs are updated you can run a Virus Scan in Normal Mode and scan Windows for infections and remove whatever you may have picked up along the way.
For Spy Ware you need to Boot into [b]Safe Mode[/b] by pressing the F8 key between POST and Windows Starting. You will be presented with a list of options to start Windows in chose Safe Mode not Safe Mode with Networking and start the computer in Safe Mode then run the Lava soft Scan and remove anything that is found. Once this has been done rerun the scan to make sure that you have actually removed what you think you have and also to make sure that there is nothing else hiding under the existing problems that you've picked up. Keep running the scan till it comes up as clean or you can not remove some Infections. Then open Spy Bot S & D and run a scan over the system with that. You need to be careful here as it can pickup programs that you may be using things like Windows Defender and some On Line Banking Programs so if you see something that you are using untick it and then remove the rest. Rerun the scan again to make sure that you have actually cleaned up any infections that you tried to remove and to also make sure that there is nothing else hiding there and then once you have things clean you can reboot the machine into Normal Mode.
[b]NB Safe Mode does not mean that it is safe to run the system connected to the Internet or a LAN as there are only a minimal set of drivers & programs running so you risk infecting the computer if you connect to the Internet or a Local Area Network. Safe Mode is only for doing repair work on Windows.[/b]
You can also install Crap Cleaner available here
As it's a very effective utility to clean up rubbish that gets built up on the system.
Col
by osbert50
by artinusa
by osbert50
by naw-yi
if its under warrenty, get a new rma# from HP and send it back.
what were u doing when the problems started? thats the most important question for now.
by hal 9000
Is appalling even if this one actually works fine after a reinstall there is a serious problem with the hardware to have a failure rate like that.
First try wiping the HDD with something like Boot & Nuke available here
Then do a clean install if it doesn't work right then return it to HP and at the same time hit them for an Extended Warranty.
Just for your info Adobe has version 8 of it's PDF Reader available now so that may be of some use but I honestly doubt it.
The NAV file generally relates to Norton's Anti Virus so that may be of some help to you as well.
But as the system is so new and because of the problems that you had previously I would really recommend to save your data then blow away the Windows Install and reload from the Recovery CD that came with the system. Remember to install any drivers for changed components and try again that's what HP will do. Then if it doesn't work right contact HP and get another replacement and also hit them for an Extended Warranter because of the problems that you've had with this unit.
If I have a power supply fail without reason after 2 years I take that personally as a sign of bad workmanship when assembling a unit but 2 exchange computers in under 2 months is unacceptable in anyones book.
Just one note when they agree to the Extended Warranty get that in writing as you may need it down the track.
Col
by naw-yi
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