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The recipient name is not recognized

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4 replies

by abyanfiat

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The sender will get this message "The recipient name is not recognized
The MTS-ID of the original message is: c=us;a= ;p=paradigm
wireles;l=PWS20112200616ZF4VY0ZP
MSEXCH:IMS:PARADIGM WIRELESS SYSTEMS:PARADIGM:PWS2 0 (000C05A6)
Unknown Recipient"
The address is correct and when the user send first message he/she gets the above message but when they resend the message the message got delivered. This error is intermittenly.
Please do give advise, if you know the answer.

4 replies

by brasslet

It is very possible the problem is on the receiving side. Does the problem occur only when mailing to one particular domain, or does it happen intermiitantly no matter where you mail? If it's the first, I'd say their system, not yours, is having problems and the receving side needs to fix it.

by abyanfiat

I have gonne all the troubleshooting my side and their side but the problem keep caming intermittenly.

by chris hirst

Questions:
Is the error message from your server? (the server name is PWS2)
Does your mail route through an ISP?
If not do you have a DNS server?

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