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undeliver email

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7 replies

by cong

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Hi
Our company is currently using Exchange 5.5 sp4. One of the user who has office XP on his window2000 machine could not use the reply function to communicate with his cutomer. However in outlook he send email using the forward button and copy and paste the email address.
When he use the reply option he could not send the message and get the following error message.

The following recipient(s) could not be reached:
'Jennifer Barbera' on 1/2/2002 11:16 AM
The recipient name is not recognized
The MTS-ID of the original message is: c=usa;a= ;p=comp contro;l=EXCHSERV0201021915ZYJPQ4WT
MSEXCH:IMS:Comp Control :SD:EXCHSERV 0 (000C05A6) Unknown Recipient

EXCHSERV is name of our exchange server. Please help me to track this down. Thank you

7 replies

by chris hirst

The message is being sent with an incorrect SMTP address. Probably caused by the reply-to address having a space added to the end by the sender.

by shanghai sam

Ok this works for OL2000 should not be too different for 2002.
You need the original sent message in the users inbox. Then RC on the message icon and select options, in the box marked Internet headers you will find all the details about the messagesenders name reply address etc you need to look at the 'Reply-to:' field this should be a correctly formed SMTP address this will be the problem if this is missing it will try to reply to the sender name which may appear to be a local mailbox. One other possibility is that the Magistr virus can change the reply address by one letter, see here
http://vil.nai.com/vil/content/v_99040.htm

Hope this helps
Chris

by chris hirst

If the tech republic moderator is looking in why does my answer above say user deleted????

Ok this works for OL2000 should not be too different for 2002.
You need the original sent message in the users inbox. Then RC on the message icon and select options, in the box marked Internet headers you will find all the details about the message senders name reply address etc you need to look at the 'Reply-to:' field this should be a correctly formed SMTP address this will be the problem if this is missing it will try to reply to the sender name which may appear to be a local mailbox. One other possibility is that the Magistr virus can change the reply address by one letter, see here
http://vil.nai.com/vil/content/v_99040.htm

Hope this helps
Chris

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