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Upgrading to Office XP

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by blitzsonik

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Scenario: 200+ PCs, Win2k & WinXP, Office 2K & Office XP mix. Users have Power user rights & roaming profiles.

I just deployed Office XP via Group Policy assigning the package to each machine. No problem save one. On WinXP machines, the Windows Installer service tries to re-install the old Office 2000 when user opens up an Office application. If user cancels the install process, it opens up just fine.

I think this is an issue with roaming profiles but not exactly sure. This seems to only happen with Windows XP clients and NOT all of them either. Some Windows XP client worked with no problems. This is why I am confused. I cannot sucessfully replicate the problem in a lab environment.

Does anyone have any fixes for this. I have searched the knowledge base at Microsoft, searched Google but found very little, and also searched TechNet, still no help. maybe I am just not looking in the right place.

A penny for your thoughts!

13 replies

by kenv

This sounds like an installer problem we dealt with before. Try a tool called msiregmv. Here is a KB article:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q326204&

by Member 29605194

look closely at the XP computer that works, its security patches and compare with XP that does not work. Maybe a security issue and installer version issues together. Make sure the installer packaging of Office 2000 and Office 2002 has unique names.

by blitzsonik

Thank you for your ideas but I am positive that all clients are up to date, both installer versions are 2.0 and the MSI package for the old Office 2k is data1.msi and the new one for Office XP is STD.msi so that is not and issue.

by blitzsonik

Upon further investigation, I also found that on the ones that aren't working correctly, Office 2000 is getting uninstalled like it is supposed to.

If I manually uninstall Office 2000 then everything is kosher! I am contimplating writing a simple unistall script to uninstall Office 2000. Just need further research.

by mikex

Make a script that will change in the user regisrty Value that points to old install location of the office 2000 to the new Office Xp install location

by Member 29605194

Run the MS Office 2002 (XP) Preinstallation CD again and check the various options. I think u hv missed some options / parameters. Opt for unistall all old version before installing new version. If 200+ PC, perhaps u hv got different CD. U sud be classified as MLPP licensee.I hv the MS Office XP OEM Preinstallation Kit CD to do the job. I hv not handled more than 50PC. It cud be the source location for ur installation files cud not be found.

by elwoodbb

Yo
Have you tried running the Windows Installer Cleanup Utility (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301) on effected machines? Then reinstall Office XP. Should solve the problem.

Good Luck!
Elwood

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