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Usb Root Hub Message

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5 replies

by pamam83

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i am doing some researching for my friend who has a laptop, model no
Toshiba Satelite A200 System Uni
Model No. PSAF0A-02L0K

He recently has purchased a wireless internet usb stick

when he connect this through the USB ports, he gets an USB Root Hub message and informs him that this product can work faster

We are unable to source what the problem is and rectify this issue as his internet is working very slow

5 replies

by thumbsup2

... The USB port he has plugged the device into is an older USB 1.0 port. It's trying to tell him that he would get better speed if he had a USB 2.0 port to plug it into.

Sounds as if this is an older computer without the newer USB speeds.

by pamam83

well he does have USB 2.0 and the drivers have been installed and re-installed

by oh smeg

That particular Port that he is plugging it into isn't USB 2 or the Correct Drivers are not installed.

What OS is in use here as some do not support USB2. If it is XP you need SP2 or newer to make it work as fast as it possibly can.

Col

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