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User Can't Open Word

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by rboyer 2 views

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I have a reoccuring problem with user's not being able to open MS Word 2000. They have Office 2000 loaded on the machine. Other Office programs will open under their profile. But, when I change users on the machine, Word will open. But it has just started happening in the last two weeks. Has anyone experienced this? What did you do to fix it?

2 replies

by sgt_shultz

i wonder if you deleted the normal.dot in their profile? it will be automatically recreated when they next open word...

by aarontech

In addition to deleting normal.dot
Sometimes applications like adobe acrobat or even winfax pro installs their own templates that cause problems. Also windows journal viewer causes problems. If you have these applications you can do a search at their websites they usually offer a replacement template but before doing that to determine that is the problem go into c:\program files\microsoft office\office 10\startup make sure there are NO templates in this folder. If you see any move them to another location. another thing I have noticed is that printer drivers can sometimes cause problems with the Microsoft office suite of applications delete the printer drivers or try to change the default printer and test it out then. Hope this helps good luck

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