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User doesn't exist. but he does

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by drudolph

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i get the **The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.**

OK here is the background on this migrated user from exch 2k to exch 2k3 and worked fine for several weeks. then all of a sudden his outlook wouldnt connect. he could connect to OWA and still got his blackberry. if i killed his exchange link between AD and mailbox and re-associated with a brand new test account and logged in as that user and was able to open outlook just fine. so i created a new AD account and recreate his mailbox. it worked for a a bit and now unless you type in his exact email address you get that message. any ideas on this at all?

3 replies

by thomas.deliduka

I know that I'm not major exchange guru. However, I know
that on our internal e-mails, we need to have the x400 and
on some x500 address types in their profile on the exchange
server. without those, we have to put in the SMTP
user@domain.com address for it to work.

by drudolph

it was there but its starting to look like an AD issue. when in outlook i tried to bring up the properties and i got diddly. so im gonna wack his account and redo his AD account and re-import the files.

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