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User name missing from Outlook2K Message

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3 replies

by carla

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All the documentation says you cannot stop the user name from printing on an Outlook message, but on my pc they have stopped and I want them back. Using NT Sp6 on a network with MS Office 2000 Professional. Resetting the MEMO style did not help, modifying the style does not help, creating a new one does not help. Message footers also will not print (or display in print preview).

For any help, thanks.

3 replies

by carla

Have also tried deleting and recreating the profile, and doing Outlook Repair. Still no luck.

by [_rick_>

When you recreated the Outlook Profile, did you also remove all of the files found in the Outlook cache? Just removing the profile does not remove these files, so when you recreated the profile it used the same files in the cache.

On NT wks and W2K the Outlook cache files are lcoated in the Users NT Profile / Application Data / Microsoft / Outlook

by carla

To Rick Platt...can those files be safely deleted ? Does it mean that when I re-create my profile I have to recreate any customization I've done (views, rules, toolbar, etc) ?

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