Software
How is it possible to convience users that windows does crashes sometimes with some applications?
We are currently using Win2k Pro, or it could really be a program conflict problem? Anyway it just happens once a while.
by stu mueller
But why should we just accept Windows crashing as the norm, it shouldn't happen. I will admit that NT and 2k crash a lot less than 95/98/me but it still happens far to often.
You wouldn't accept it if your car suddenly started stopping while you were driving along. You would want to know why, and you would take it to the garage to get it fixed, but for computers we seem to accept it as the norm!
by irongut
My pet peave is the users that call for support and then say 'Do you want me to switch it off and then on again...' in a sarcastic voice.
Unfortunately there is no definitive way to persuade users that crashes are really the fault of software andhardware incompatibilities. They always assume you just don't know how to set it up right. You could always try my usual explanation below...
One of the strengths of the PC and possibly its greatest weakness is the fact that all the parts (hardware and software) are designed and made by different manufacturers to a loose set of common standards. This is one of the things that made the PC what it is today and killed the Mac (well almost). The problems come with the way different manufacturersinterpret these standards and then implement them in different ways causing strange glitches and crashes.
As for not putting up with such crashes in a car... Cars are designed by 1 manufacturer. Although parts may be bought from many different suppliers they are given a tight design spec to follow. Hence all the parts usually work well together. If a car was designed and made to loose standards like a PC and its software then we would have to put up with similar behaviour.
by darylsoh
by mogliak
W2K is a fairly stable platform, stable in computer terms.
I generaly don't experience many crashes with W2K.
Old apps could be the culprit or more likley add a little extra ram. I keep my workstations at 128MB +. It saves me grief from the users.
by admin
marketing blitz targeted at providing users real attainable expectations and de-bunking the myths and hype that the major marketing departments at software and hardware corporations are spewing out.
There is definately a need for this sort of public service- so, who wants to fund it ?
;>
by road-dog
Sorry folks, we're going to have to deal with it. It's like when you're doing internal network support. "the network is down" means everything from "my NIC is unplugged" to "the printer has locked up and there is 327 docs in the queue".
Users will believe what they will, and need to be taught one at a time. The vendors spend billions each year convincing everyone that their product is solid on all OSs, platforms, and topologies.
If somebody wants to set up an effort to fight this, give me the number and I'll fax ten bucks right in.
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