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Vanishing E-mail

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11 replies

by kasuun

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Each time I create a personal folder, either local, home drive, or archive, the messages in my in box start to vanish one by one. Any suggestions on where to look for the solutions?
I have reinstalled Outlook 98 three times.

11 replies

by dklippert

Go to View>Current view and make sure you do not have "Unread messages" or "Last Seven Days" selected.

by chris scharff

Check to make sure the delivery location (tools | services | delivery) is set to personal folders (or not set to that depending on where you want the mail to reside).

by kasuun

Checked that. One thing though, it kept setting it to the pst file. But the mail never made it to the pst file. I would set it to inbox and mail would still vanish.

by chris hirst

If you using Exchange there may be a age limit set either globally or on your mailbox also check the global Auto-Archive settings, If you are on a stand alone machine using Personal Folders, about the only thing can be the Auto-Archive settings

Chris

by kasuun

No. Auto-Archive settings were never touched. They are still at default - two or three months. It is not on the server since mine is the only one affected.

by ann777

I've seen this happen before.

What I found that another user had the same account open and logged in and that e-mail was actually disappearing into the Personal Folders on the other computer box.

Essentially when the server sees a personal folder being created, another box is set to deliver to that personal folder and that is where the mail gets transferred.

You'll have to check on other computers where you may have logged in and never reset e-mail on that box.

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