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Via Voice

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by juniper

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I am using Word2000,with customised templates which initially worked fine, then I installed via voice and this seems to have stopped the templates from working, it appears to be corrupting the Normal.dot. Can anyone offer any suggestions or have you heard of other users having this problem when working with via voice?

3 replies

by lizzy

Are you a JAWS user? Try updating you Active Accessibility by downloading Microsofts' MSAARDK.EXE accessibility update--it seems to have fixed problems like this for me. Also, run your anti-virus scan just to make sure that no virus is present afterupdating to the latest definitions. If this is a PC for a vision impaired user, go into the sound properties and turn off reverb, echo, and such. Make sure menu animation is off. If it is still not working properly, try installing Via Voice on a similar PC and see if the CD is not corrupted. If it works, reinstall it on the affected PC. This can be a very involved trouble shooting job, but I doubt that the Via Voice is the cause of corrupted templates in Word. Good luck.

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