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Weird OE problem

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22 replies

by swampdoc

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I have a user with Win98SE and IE/OE 6sp1 loaded. Almost every time he tries to send an email he gets unknown error has occured from OE. If he goes to his outbox and hits send/recieve, the message usually goes. I have done all latest updates and virus scan is clean. It's gotta be some weird setting somewhere, just where is the question. Any ideas?

22 replies

by bobho

Need some further info. What is the exact message? Is it in a windows box or the OE send/recieve box? What happens if they do not go to the outbox and hit send/receive (does the message go or do they get the same error again)? Are they running any firewalls or mail add-on products? How are they connected (dial-up, dsl, network)?

So many questions, so little time!

DrBob:>)

by swampdoc

Just says an unkown SMTP error has occured. It is the OE S/R box. If you don't go to the outbox, you just keep getting the error, it doeds not send. Sometimes even going to the outbox doesn't work. He has no firewalls or add-on and is connecting viamy LAN to a T1

by pierrejamme

It is possible that he trying to do an SMTP relay. You must use the ISP outgoing server that you are connecting to the Internet with. If you try to use another outgoing server through your ISP it should be blocked.

by thamer

Was the user logged on to one ISP and send messages through another ISP's SMTP gateway?

by thamer

And this question:
Was he sending the message through an ISP's SMTP gateway while he is logged on to a LAN that has an Internet gateway?

by swampdoc

He is using our LAN and internal email server only. There are no other internet connections setup on his system.

by techjed

Have you checked possible name resolution problems?

In Outgoing SMTP Server did you try using the internal IP address of the email server instead of it's name?

Does your server require authentication?

By the way are you using a MS, Linux orthird party Email Server?

by swampdoc

We have tried both IP and name. It requires only username/password. The server is Imail running on a 2000 server. Please remember, this only happens once in a while. Most of the time the system works just fine.

by techjed

All your email users are experiencing this erratic problem or is it only a particular user from a particular workstation?

Have you checked the Win2000 server event logs for more info (server side)?

by swampdoc

Just this one user at his workstation. Have reinstalled IE/OE 6 and stuff like that.

by bobho

Try this once. Set up a new identity and add the account to it that you are having problems with. Try sending mail through that identity. If everything works OK then you probably have a corrupt mail folder. You should be able to import your folders from the first identity and then delete it.

Regards,

DrBob:>)

by dopper1

DON'T use AdAware- they have all but abandoned the current version (5.83)and running it may create other problems. Try Sybot Search and Destroy.

by dynamo2003

Check that the network card on the PC is not faulty. Also if the network switch is running at 100 mbit/sec then it would be ideal for the network card on the PC to run at the same speed.

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