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Win Word 2000

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by redwards

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An end user has a word document that he can not print. This document was sent to me as an attachement, although the user is not using the document, there is a message that says that it is in use by the originator. I would like to print the document but I doesn't print and I dont' get an error message explaining the reason for the document to not print. Also, this document has graphics included, it was also help to know some specific troubleshooting questions I can ask the user in order to help recover this file.

Thank you,

RE

2 replies

by dklippert

Guesses:
1) Try saving the doc as RTF.

2) Copy all of the document EXCEPT the very last paragraph marker and paste it into a new document.
3) On the user's machine, rename Normal.dot. Word will create a new one when it starts up again.Delete all ~*.* files.
If the document is stored on the network, look for any ~*.* files that are hanging around.
4) How were the graphics inserted? If they're linked, that could be a source of the problem as well.

Good luck

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