Software

Ask something
Question Locked

Win XP reinstall.....

0 helpful
7 replies

by lizzy0921

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

After having big problems this morning, I decided to do a reinstall of WinXP. The reinstall has been running for hours and after checking it a while ago, I am now getting fatal errors during the reinstall.

The error reads:

Fatal Error:
An error has been encountered that prevents Setup from Continuing.
Setup failed to install the product catalogs. This is a fatal error. The setup log files should contain more information.
Press OK to view the setup log file.
So I clicked on OK and got:

Error:
The signature for WinXP Professional Upgrade is invalid. The error code is 426. The service has not been started.

Fatal Error:
Setup failed to install the product catalogs. This is a fatal error. The setup log files should contain more information.

How do I fix this new problem? I can't access the internet from that computer because of these issues otherwise I would download a registry cleaner program.

Liz

The reinstall problem makes the computer reboot then the reinstall starts all over...is there a way to get out of the reinstall in the meantime? I have copied a registry cleaner onto CD and would like to try that before I FORMAT C: something I am NOT looking forward to since I haven't been able to backup anything on my network.

Your help is Greatly, Greatly appreciated!

7 replies

by wesglbrt

Did you reformat your hard drive when it prompted you during the reinstall (blue screen) wizard when you inserted your Windows XP CD? If you didn't, I would recommend starting over and actually reformating your hard drive before you start the reinstall. Hope this helps.

Wes

by lizzy0921

All I did was tell the system to reinstall/restore winxp...no reformat yet. If I choose to reformat.,..how do I get to my files to back them up?

by wesglbrt

Reformating is definitely your best option. Now, about backing up... you will definitely need to do that PRIOR to reformatting (i'm sure you know that). You can do that several ways. The first way is you can use Windows' built-in backup/restore snap in. (Start|Programs|Accessories|System Tools|Backup. It will take you through a wizard where you can backup whatever parts of your system that you want to. That way is a little cumbersome to a lot of users. Another way you can backup is just to drag and drop your important files that you want to keep to a recordable media (i.e. CD-R, CD-WR, etc.) or to a USB thumb drive if you have one. After you are sure that you have backed up the files that you want to keep then you can do your reformat/reinstall. That should fix your errors and problems that you are getting. Let me know if you have any more questions.

Wes

by minhajlk

Are you connected to the Internet/Local Area Net work during your re-installation? Try disconnection from Internet/LAN and do a reinstallation, preferrably a repair.

This this work.

Good Luck.

by animatech

this is not working you might as well chuck your HDD as a slave to another machine boot up and try to recover your your files then reformat your drive.
Or if you have partitioned your drive so the OS is on 1 partition and your files are on another partition you can reformat the OS partition without worrying about your files.

by soylent

According to the Microsoft Knowledge Base, it could be due to one of the following:

? The Catroot2 folder is not correctly deleted during the installation.
? Therandom access memory (RAM) configuration is not compatible with Windows XP.
? One or more of the RAM modules on your computer do not work correctly.

For more information, go here:
http://support.microsoft.com/kb/823303/en-us

This discussion is closed to new replies.