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Windows Installer

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by ravenhawk 1 view

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When attempting to install Microsoft Project or Office on one system the follow error pops up:

"Installing this product requires the WIndows installer. An error occurred when installing or upgrading the WIndows installer."

We have tried to 'reregistar' the installer as per a suggestion on Microsoft's TechNet site, but that does not solve the problem.
Suggestions?

4 replies

by lo

Hi - I had a similar error recently installing. When all was done, the account was not an Administrator enabled account, required to install the Installer.

If you are using Administrator, then you would have required access (unless something got changed).

One suggestion from my support team was to locate the Installer on the disk and install before installing the product. It is MSI*.* (do a search). When you find it double clike or START/RUN. May require a reboot after install. lo

by ravenhawk

The user is an administrator on both the individual system and network. We have attempted to install from the disk directly (both a Project and Office CD). The result is the same as stated in the question. But thank you for answer.

by ravenhawk

I've contacted Microsoft and the problem was with the config.nt file. There was a faulty pathname within it.

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