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Windows Live Contacts missing after Essentials 2009 upgrade

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by jeremysjunk

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Last week I was prompted to upgrade my Windows Live software (with Live Essentials (file name "wlsetup-custom.exe")) which I did. When I tried to access either Live Mail or Messenger, I got the following error:

"Windows Live Communications Platform has encountered a problem and needs to close. We are sorry for the inconvenience."

I tried rebooting but still got the same error. After doing a google search I found a fix which required deleting the WLDLOG.DLL file. This seemed to fix the problem HOWEVER, I have now lost ALL my contacts. The contacts are still there when I log onto my hotmail account but they are not sync'ing with the Live client software on my PC. Does anyone know how to get them to sync up again.

Windows Messenger also does not log in since the upgrade. After deleting the WLDLOG.DLL file, it now gets an error 81000306 when trying to sign in. Any suggestions?

I'm running Win XP PRO.

Thanks

JZ

3 replies

by thumbsup2

Since all of this software is pushed out by the Live web site (and Messenger site), you will need to search their sites for help and/or contact them directly to see if they can help.

There is nothing we can do for you here except to suggest that you UNINSTALL all of it, rebooted the computer, then go back to the sites and download the latest versions and reinstall.

by oh smeg

But as to how to fix it that is a completely different story.

Here you need to understand that you no longer own this Data as it is not on your Computer it is stored on a M$ Server and in this case the Live Mail is no longer linking to it when you open your Live Mail Account.

If you can still Access this through a different service I would advise you to copy the Names & Addresses to your Computer so if the worst happens you have a list of your Contacts.

For a solution you'll need to visit MS's Live Discussion Forums and see what if anything they offer as a solution.

Col

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