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Windows XP freezing when using right click

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Hello,

When ever I right click on my desktop and highlight new or run an MS office file, one of my machines freezes. The Task Manager shows nothing and the Event logs are empty.

This has been happening for around a month. I've not installed any new software for about 2 months so I'm a little lost. any ideas would be helpful

Thanks

Dale

10 replies

by charliespencer

Does it happen if you try to open any other kinds of files from your desktop?

What versions of Windows and Office?

by dalej77

Windows XP and Office 2003. I've just tried right clicking on the boot.ini file to see how long it would take to edit but that just hung aswell.

by dalej77

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model HP Compaq dc7100 CMT(PC931A)
System Type X86-based PC
Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~3391 Mhz
Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~3391 Mhz
BIOS Version/Date Hewlett-Packard 786C1 v01.05, 16/06/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
Time Zone GMT Daylight Time
Total Physical Memory 1,024.50 MB
Available Physical Memory 246.04 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.39 GB
Page File C:\pagefile.sys

The system is fully patched
AV: Sophos
Yes all updated

Hope this helps

by don ticulate

Had any Peer 2 Peer software installed lately?
(Limewire / Blubster types...)

What about Spyware Detection - download Spybot Search & Destroy for a run?

Download CCleaner and give it a run?

by charliespencer

Do you get the right-click menu, or does it hang as soon as you right click an icon? Does it hang if you double-click an icon to start it?

Have you tried another mouse?

by deepsand

Try the "Questions" forum; the "Discussion" forum is for matters of general discussion, not specific problems in search of a solution.

Post problems such as this to the "Question" forum, rather than the "Discussion" forum. There are those who specifically seek out problems in need of a solution, and that's where they go to look for such.

Additionally there are the benefits that:

1) The "Questions" forum provides for your feedback, by way of your being able to mark "helpful" responses as such. This does not necessarily mean that a given response contained the complete solution to your problem, but only that it served to guide you toward it. This is intended to serve as an aid to those who may in the future have a problem similar to yours, so that they might have a ready source of reference available, thereby perhaps obviating the need for them to repeat questions previously asked and answered.

2) The revised TR makes it quite difficult to find both "Discussions" and "Questions" that have not had a fairly recent post, owing to some functions comingling them in the listings. By keeping each type in their respective forums, it is easier for all to find what they are looking for.

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