3 replies
by fossil
by dklippert
The first suggestion is always search your machine for any copies of NORMAL.dot. There should be only one. Re-name it NORMAL.old.
If you have Adobe or any other add-ins, disable them.
Does this happen when you start with Windword.exe /a or when you start Word while holding down the shift key?
by tony
Ok Guys, Thanks for the prompt answers to my query!
Will try to resolve answers with results obtained.
1) Found 4 NORMAL.DO - deleted all and re-started - it re-created ONE Normal.dot which did NOT solve problem still get error msg.
2) tried opening Winword using the Shift key while clicking on the Menu item - Opened OK, closed OK, NO ERROR MSG
3) tried opening Winword by using the START-RUN BROWSE, winword.exe /a WOULD NOT OPEN
4) tried opening Winword by using the START-RUN BROWSE, c:\programfiles\msoffice\winword.exe and holding down SHIFT Key - opened and closed - NO PROBLEM
5) Tried DELETING ALL & Re-Intall ALL (It is Office Premium!! - Still get Error message!
6) if no success after end of week will do a single WINWORD Install and de-install all other MS Officce Programs and Acrobat read/writer
Thanks for your assistance - now what??
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