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WINWORD.EXE

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by dlridder

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I can not open Word 2000. All other parts of the Office Suite open fine. It says it needs to shut off and a log is being filed. I am enclosing some of the log if os some help. If needing more please ask and I will forward the additional lines.
Application exception occurred:
App: (pid=900)
When: 9/30/2001 @ 23:46:14.627
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: C651371-A
User Name: Douglas
Number of Processors: 1
Processor Type: x86 Family 6 Model 5 Stepping 2
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 2
Current Type: Uniprocessor Free
Registered Organization: Troy, Michigan
Registered Owner: RIDDERING FAMILY

*----> Task List <----*
0 Idle.exe
8 System.exe
144 smss.exe
172 csrss.exe
168 winlogon.exe
220 services.exe
232 lsass.exe
396 svchost.exe
436 spoolsv.exe
472cisvc.exe
492 svchost.exe
544 navapsvc.exe
628 npssvc.exe
556 NPROTECT.exe
716 regsvc.exe
744 MSTask.exe
788 nopdb.exe
836 stisvc.exe
864 WinMgmt.exe
884 mspmspsv.exe
952 Explorer.exe
1020 RealPlay.exe
956 InstantAccess.e.exe
1056 opware32.exe
1068 loadqm.exe
1092 hppropty.exe
892 ntvdm.exe
1120 SymTray.exe
640 cdplayer.exe
1132 POPROXY.exe
1148 wfxsnt40.exe
576 msmsgs.exe
1172 alertsvc.exe
1180 Monitor.exe
1220 navapw32.exe
1304 WebshotsTray.ex.exe
1348 msoffice.exe
1548 cidaemon.exe
900 WINWORD.exe
512 drwtsn32.exe
0 _Total.exe

7 replies

by dklippert

There is a Knowledge Base article about this error. Type the following in the address box of I.E.

MSKB Q252968

by dlridder

I do not know what is the "Knowlege Base" or the address box of I.E where I should enter the code. Please assist.

by dklippert

Sorry, Microsoft has an article concerning this problem. You can use the following address to read it:

http://support.microsoft.com/support/kb/articles/q252/9/68.asp

(there are no spaces in this address)

or you can open Internet Explorer and type in the "Address box" directly below the toolbar:

MSKB Q252968

and hit the enter key. It would be a good idea to print out the article to read it and work on your machine.
Good luck

by dlridder

I did try all the instructions in the article but it made no change. I know that you had the correct idea based on the article. I also have run the Office Correction and reintall but no change either. Any other ideas?

by bhackner

Your task list shows Windword is running. Have you installed Service Release 2? Have you tried - detect and repair. If not, go to add/install. Click on Office 2000 disk 1 and select Detect and repair. Reboot.
(Make sure WORD is not running.) In fact I suggest you do it with as clean a boot as you can, IE load ONLY what is necessary. If in start-up Fast find is running. Kill it. You don't need it. You don't need Office Menu Either. It is a resource HOG. BTW check your resources, are theybeloe 30%? May contribute. Start WORD holding SHIFT KEY DOWN (BTW this works with all MSOFT PRIDS). No WORD start up files will run. If you get it up, check Normal dot and see if any weird Macros are there? Also - How many tool bars are you using? The fewer the better. Hope I didn't confuse you.
1. Check what is loading in Windows - clean up. ( You can also check by running MDAC)
2. Clean up
3. Detect and repair. (make sure not running in BK
4. Start Word hold Shift key.
5. Check Normal dot and tool bars.
6. Worst case, find normal dot. Rename normal.bak and then open WORD. Word will create new dot. Then use Organizer and copy only those MACROS you really need.
Hope that helps.
bhackner@telocity.com
4. Start Word
Also a Word MACRO may be running in BK on Start up. When starting WORD,

by dlridder

Your comments are within the area. The solution working with Symantec and removing and reinstalling the updated macros as in the following files:

The following documentation contains step by step instructions on how
to resolve your specific Winfax PRO issue.

Title: 'Error when opening Microsoft Word 2000 documents after
installing WinFax PRO'
Document ID: 2001091914422504
> Web URL: http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/2001091914422504?Open&src=w

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