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Wireless Connection

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by mibarra 1 view

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I am a little stumped. So, I know that we have to restart our wireless connection when we need to connect one of our laptops to the connection. This is at home, so we have maybe 2 - 3 laptops using the same network and it is password protected.

My comp was repaired by HP recently so when I turned on my comp for the first time and tried to connect it asked for the password. Of course its been so long we didnt need to remember it, but we have to now. So we restarted it and reconnected everything and it is up and running ANd working because my brothers laptop is connected to the connection but my laptop and my moms cannot connect. Hers is a compaq (something like that) also Vista, It says to check the 'wireless authentication settings' to make sure it matches the routers settings. It also suggests to check the routers settings.

We checked both settings, I checked the network settings and profile like public, home/office, firewall and nothing seems to work.

Ive never had this problem before. I cannot find the wireless authentication settings, there is none on vista. unless its hiding somewhere.

My brothers laptop is a XP - our router is a trendnet - type:TEW-452BRP version:B1.1R

I have no idea what to do and this is getting on my nerves!! can anyone suggest anything??

11 replies

by Former member

1). We will need the make and model of the computer/laptop in question?.

2). Can you log into the computer/laptop in question?.

3). The computer/laptop in question, what Operating system is it running?.

Step by step we need to know what you have done, do not go from one topic to another as in your post, this makes it easier for us to understand. :)

Please post back if you have any more problems or questions.

by mibarra

1). We will need the make and model of the computer/laptop in question?.

one is a HP and one is a compaq. As for the models I do not have that right now. if its needed i can get that and post later tonight. These two laptops have been connected before to this network but since being reset they wont. (had to point that out)

2). Can you log into the computer/laptop in question?.

I can log into both laptops.

3). The computer/laptop in question, what Operating system is it running?.

both are Vista

Sorry for the skipping around. Im frustrated.

by Former member

Te less skipping around the better your mind is. :)

Ok here we go.
In your router/modem do you have a password?.
If so then write that down you will need it.

Is there a button you press or is it a slider switch for the wireless to activate?.
Does the light come on when you switch on?

by mibarra

I do have the password and yes both wireless sliders are on and activated.

by oh smeg

If all you did was unplug the power it shouldn't affect your Mothers Computer so I'm assuming that you reset the thing here.

If you did that you need to grab the Install Disc that came with the WiFi Access point and run that to setup your NB's.

The reason why your NB is no longer working is that HP return the Repairs to Factory Defaults by reimigeing the computers before doing anything to them. This allows them to make sure that there are no software conflicts that have been introduced by the owner. Then if the problem still persists they fix it. If they can not find a problem they return the computer to the owner.

So here you have what is effectively a New Computer and need to configure it to suit your needs. That includes setting up the WiFi Connection. Your Router came with a card with the SSID and Password/Pass Phrase on it and that is what you need to enter when you run the Routers Install Disc.

If you reset the Router it has also returned to the Factory Defaults and by the sounds of things it is limiting any more than 1 computer to connect at a time. Buy running the supplied Install Disc this allows changes to be made to the Router or whatever it is you have there as well as the computers.

Col

by mibarra

I got on chat support with HP and this is what he had me do.

Sergio _: 1. Click Start, and then click Control Panel.
2. Click Network and Internet, click Network and Sharing Center, and then click Manage network connections.
3. Right-click the network that you want to disable 802.1X authentication for, and then click Properties. [10:43:00]
Sergio _: 4. Click the Security tab, and then, in the Security Type list, click No authentication (Open). Click OK. [10:43:11]
Sergio _: View and connect to available wireless networks

http://windowshelp.microsoft.com/Windows/en-US/help/88ea056e-664a-4c3d-b977-13f79cb4dedb1033.mspx [10:43:24]
Sergio _: Please copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there. [10:43:27]
Sergio _: HP Pavilion and Compaq Presario Notebook PCs - Setting Up a Wireless Local Area Network

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00812957&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN [10:43:41]
michelle ibarra: theres no security tab [10:45:28]
Sergio _: Okay. Ignore those steps. [10:45:53]
Sergio _: Perfrom the steps as mentioned in the above links. [10:46:13]
michelle ibarra: ive done these steps [10:47:27]
michelle ibarra: it wont let me connect [10:47:31]
michelle ibarra: and i want to know why [10:47:35]
michelle ibarra: i have another laptop connected to this network and it works for that computer but mine wont connect [10:48:05]
Sergio _: Okay. In this regard you need to once try updating the Notebook BIOS and reinstalling the wireless drivers. [10:48:08]
Sergio _: 1. WinFlash for HP Notebook System BIOS (for Notebooks with AMD Processors) - Microsoft Windows/Vista-Based Release Date: 2008-05-30 Version: F.3F [10:50:11]
Sergio _: ftp://ftp.hp.com/pub/softpaq/sp39001-39500/sp39469.exe [10:50:17]
Sergio _: Please copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there. [10:50:20]
Sergio _: 2. Broadcom Wireless LAN Driver for Microsoft Windows Vista Release Date: 2008-07-01 Version: 7.00 E [10:50:40]
Sergio _: ftp://ftp.hp.com/pub/softpaq/sp39501-40000/sp39911.exe [10:50:51]
Sergio _: ftp://ftp.hp.com/pub/softpaq/sp39001-39500/sp39420.exe [10:51:17]
Sergio _: Installing the above three updates after making note of them should resolve the issue. [10:51:44]
Sergio _: If the issue still persist's please perfrom the following steps.' [10:52:09]
Sergio _: Please perform these steps to reset TCP/IP stack :

1. Click Windows Logo Key + R key to open Run. [10:52:25]
Sergio _: 2. In the Open field, type the following command: [10:52:32]
Sergio _: netsh int ip reset resetlog.txt [10:52:39]
Sergio _: 3. Click OK. [10:52:46]

None of that worked. So I decided to get ahold of support for the router who I called and he told me its the settings on my computer and he couldnt further help me and i would have to contact the manufacturer for my computer which is what I did.

So now I am stuck. I really dont want to unplug my modem and the router and start from scratch cause thats what he originally did and it messed up things and we had a hard time getting it back up. I called the support back for the router to ask if we could take a look at the settings maybe I have to add my computers or change something and he insisted that its my computer.

I kept trying to connect and try to change this and that but nothing seems to work. Keeps telling me that I need to check the wireless authentication settings, but theres no specific setting displaying " wireless setting" I did the right click on the wireless connection to see the security tab but theres no security tab - at all.

This wasnt this hard last time!! any other suggestions?

by wanttocancel

Are you using WEP, WPA or WPA2? If it's WEP, I would make sure that you are using the right key. If WPA or WPA2 make sure you're using the right passphrase and SSID. I've run into problems with Vista machines not connecting Wirelessly because of incorrect keys and/or passphrases.

by Former member

Network and sharing center. Click on "manage network connections", right click on your "local area connection" and select "disable" wait 5 seconds and then right click on it and select "enable". Can you connect now?.

Please post back if you have any more problems or questions.

by mibarra

its WEP and it doesnt even ask for a pass. The SSID would be on the router?

but as of now.. yes its still not connecting

by mibarra

At first I was thinking of just unplugging my modem and doing it that way, but I did it once and it didnt help.

My home phone wasnt working so I call the cable company and they had me unhook my cable attached to my modem since everything is connected and voila it worked after that.

Thank you for all your help and I will be sure to keep in mind of what things to test before asking since I have more options to check now. Thank you again.

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