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word 2000 error

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5 replies

by allentech

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hi guys,

when i open my word 2000, it comes up with this error "winword.exe has encountered an error and will be closed". what can i do to correct this problem.
i did not install winfax, i uninstall office 2000 then run office eraser, then install the office again, but its still not working.
thanks in advance!

5 replies

by vinnyd

Most of the time this error is caused by the normal.dot file.

Do a search on your computer for normal.dot and delete it.

Then open word, a new normal.dot will be created.

by sgt_shultz

gee. office eraser. that sounds dangerous (rdl). you sure you don't have a virus? are other office applications running ok? can you start word w/o error in safe mode. have you tried shotgun repair by applying latest office service packs?

by haileyan

Most Word Startup problems are due to corruption in Normal.dot the default template.

Do a serahc but make sure to set the search up to look in hidden folders. By deafault normal.dot is in a hidden folder. Path is :C:\Documents and Settings\USER_ID_HERE\Application data\Microsoft\Templates\normal.dot

Just rename the normal.dot to normal.old and then restart Word.

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