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Word 2000 Hangs

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3 replies

by dennisbv

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I have a user that is on a Windows ME machine and when she trys to use Word 2000 it hangs at the splash screen-If it is left alone it will eventually give a error of resources to low. I have removed Office 2000 and reinstalled it and tryed to do a repair. But nothing seems to work.

3 replies

by dklippert

The first thing I'd do is a cleanup routine.
Locate and rename any Normal.dot files. There should be only one.
Delete the shards of tmp files that Word leaves behind. They can be anywhere a document was stored, They start with a tilde "~" delete any ~*.* files.

If that fails, start Word in safe mode (Type winword.exe /s at the Start>Run line) Look for items in Tools>Add-ins. And then check where the default file locations are set in Tools>Options.
It's my guess the the first procedure will clean it up.

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