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Word 2007 send to problem................

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6 replies

by lcon1

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Every time I try to email a .doc directly from Word 2007 using the "send" command, the doc freezes and I have to quit the program. Is there a fix for this problem? So far the only resolution to this I have found is to convert the .doc to a .docm before sending. Has anyone come up with something else? I'm using GroupWise 7.0 as my e-mail client.

6 replies

by thumbsup2

To send e-mail from a Microsoft Office program, you must have an e-mail program that supports MAPI. Examples of MAPI-compliant e-mail programs are Microsoft Outlook and Microsoft Outlook Express. Additionally, there are third-party e-mail programs.

I don't know anything about GroupWise. Is it MAPI compliant?

by larryd4

Groupwise was MAPI compliant as of version 5.

This may be more of an issue with Wrd.

Confrim that Groupwise is defined as the the email program. Sometimes if its pointing to Outlook or Outlook expres, thats not setup, can cause a problem like this.

Open your "Internet Options" window from within IE or from the control panel.

Go to the "Programs Tab" and check to see if the email option is set for Groupwise. If not see if you can choose that option.

by shasca

We use GW 7 here no issues with send-to with any version of office. How are you initiating the send command? Is it defined as your default mail handler?

Forgot to add that the GW client may be the cause, and could need reinstalation.

by lcon1

They initiate the send to right from Word 2007. The button in the top left corner > Send > Email. So far this has only been with old .doc files from word 2003. When it works it's quick. When it dosen't work it lockes up Word. It is not all .doc files many work just fine.

by shasca

Is it locking up Word, or Groupwise? You could have a corrupt install of Groupwise. Wouldn't hurt to reinstall the client. Make sure it is the same version as the post office/domain server install.

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