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Word email addressbook problem

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5 replies

by mike.brooks

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System: -
Windows 2000
Exchange 5.5 (Server)
Office 2000 Pro

A colleague would like to send email from word, upon clicking the email icon on the toolbar the appropriate screen appears with: -

To...
Cc...

etc.

However, when selecting the To... option only the personal Contact list is shown - not the Global Address Book, or another addressbook that I have set up.

When pressing the Send a Copy button, the Internet Connection Wizard also starts instead of just sending the email.
However, if I sign on as this user (roaming profiles) from my own machine I do not receive these problems, and the email is sent correctly.

I have checked that mapi32.dll is on the system folder of the machine in question.

Has anyobne got any ideas what may be causing this problem?

5 replies

by hippo

Check the mail properties in control panel.
Under addressing, it should list the global address book.
If it is, maybe outlook is not the default e-mail client?

~Tony

by mike.brooks

I have checked the control panel, these look fine. If Outlook is somehow inadvertantly not the default email client - how can I change this?

by hippo

Hi,

To check the default mail, check the properties of Internet Options in control panel, on the programs tab. E-mail list should be Outlook. Contact list should also be outlook.

~Tony

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