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WordPerfect 9/Printing Problems

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3 replies

by jfletcher

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Windows NT 4.0 SP5, using WordPerfect Office 2000. I have an intermittant problem with formatting envelopes. When a new user logs on, with a shared printer, after connecting with the shared printer, when we try to format an envelope in WP9, the message "No printer installed". There is a printer installed, we can go to File/Print and select the printer, close and format an envelope. But if you close WP and come back in the problem happens again. I have reinstalled WP, printer software, reconnected to the shared printer and renamed local profile but does not solve problem. Have used regclean, reinstalled SP5. Before last new user, any previous user with local profile has no problem. I even established a new user profile in the domain.
Any suggestions?

3 replies

by pvp

Wild guess department, since you couldn't make me use WP if you threatened to pour gasoline up my nose...

What's the default printer? It should show under Start->Settings->Printers and hopefully it's the desired printer. Does it agree with WP'sdefault when you pull down File/Print?

by jfletcher

The default printer is selected. The same for all users. It does not matter what type of printer is installed and used.

by estebandelatorre

Suggestions only..
May be that the wks is running low on VIRTUAL memory, open the task manager and see what happens when you try to print. If the memory usage is too high, you've better increase the size of the paging file.
Hope it helps!!

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