5 replies
Hi,
Your printer is certainly supported under WinXP so you should be able to get it to work.
Have you seen this part of the site? It has instructions on what to do in your situation.
http://www.hp.com/cposupport/multifunction/support_doc/bpu01852.html
(remove spaces from the above URL)
Cheers,
Tim.
by shanghai sam
by ann777
Make absolutely certain that you have installed the printer cable that came with this device. Multifunction Printer/scanner/fax machines REQUIRES a special communications cable. Make sure the cable is sucure on both ends.
If you installed anyHP drivers for this printer before your XP installation or if you have tried multiple times you may have a registry problem. I recommend that you remove the install from Control Panel --> Add/Remove Programs and then go through the registry and verify that all of the printer files are removed.
Then reinstall the 22.3 MB file from the hp donwload specifically for this printer and for XP. You should be okay if the cable is okay and the drivers are correctly installed.
by shanghai sam
by whitt4
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