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Public Folder-Configure Automatic Reply

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Using Outlook 2000 and Exchange Server 5.5. Our web site directs inquiries to a public folder. I want to setup the server for an automatic reply. When doing this from Outlook using Rules Wizard, I can set the rule, but it will not allow me to enter a automatic server "reply message". I attempted to import a rule from a private mailbox with no success. I tried to create a template but it was not be accepted. I tried disabling Rules Wizard to use Inbox Assistant but could not. I checked my permissions and they are intact. I checked the internet mail properties and they are intact. I have followed the following guidances with no success: http://www.slipstick.com/rules/autoreply.htm and index.htm, http://support.microsoft.com/support/kb/articles/Q183/9/27.asp?LNG=ENG&SA=PER, and others. I have found no guidances on Technet or Microsoft Exchange site. I'm running the Microsoft Exchange Service on my server and workstation. I made myself owner of the public folder. I need to know why I cannot enter a message in the "have server send an automatic response" condition, and/or what I need to do to make this happen. Your response should be detailed and self-explanatory. Remember, I have followed the Microsoft guidances to the letter with nosuccess.

4 replies

by mike

2 Answers!
Mike
We do this all the time, I'm wondering if it's the process that you are using to do this. The proper way is to go to the properties of the public folder that you created, and click on administration.(if you can see this than it is a permissions issue.)
Click on folder assistant-->>add rule-->> leave everything blank and check the reply with box and then click on the template. Within the template just put in the subject and text you want sent back and leave the rest blank, itwill default to the users e-mail and reply from "the folder name" Good Luck
Mike

by cheesecake

Adding to my response from the duplicate question below, I'm beginning to wonder whether it's a utility issue. If possible, Mike, can you give me the rundown on the service configuration of your Exchange program. I am also concerned that this may be a Outlook 2000/Exchange 5.5 incompatibility issue. If I have the appropriate permissions, I'm forced to contemplate what other causes may be preventing me from perorming this task. I do not get Folder Assistant at all. The only utility I get is Rules Wizard. Thanks for your help, and by the time we get done, you're going to earn the 2500 points!

by cheesecake

Thanks for all the responses but none of them were correct. The solution to my dilemna was to install Service Pack 4 on our Exchange 5.5 Server.

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