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Slow down: How adjusting service ticket behaviors can improve end user satisfaction
It’s tempting, in the heat of the typical support technician’s day, to enter minimal information in service tickets to speed resolution. After all, closing tickets quickly is the goal, right? Fifteen years of industry consulting experience, however, has taught me the opposite is true. It’s important to take a little...
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Hiring Kit: Mobile Application Developer
For much of the world’s population, mobile devices serve as the primary tool for getting things done. Whether its banking, scheduling meetings, buying new clothes, or ordering pizza, the mobile smartphone, running a specifically designed application, can do it. Businesses in practically any industry simply must have a presence on...
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As more and more users work from remote locations, the need for secure access to networks, systems, and data continues to grow. This policy provides guidelines to help IT ensure that VPNs are properly deployed and outlines acceptable use policies for end users on company-issued and personal devices. From...
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Apple iOS 13: A cheat sheet (free PDF)
Apple unveiled iOS 13 at its June 2019 Worldwide Developer Conference (WWDC). Apple wasted no time getting into the nitty-gritty details of the new mobile operating system, and had quite a few surprises like splitting up support for iPad and iPhone into their own unique OSes with separate features for...
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Life after lockdown: Your office job will never be the same--here's what to expect (cover story PDF)
Reworking work: When you return to the office everything will look very different, and that’s just the beginning of a set of changes to how and why we work in offices. This download provides the magazine version of the article as a free PDF for registered TechRepublic and ZDNet members....
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Cheat sheet: Google Meet video-conferencing and chat app (free PDF)
Video-conferencing software continues to act as the glue that binds organizations together in the remote-working landscape, with innumerable platform providers vying for our attention. This includes advertising-to-cloud-computing giant Google, which offers its Google Meet video-conferencing solution as part of its G Suite package as well as a standalone service for...
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Businesses forced to work remotely due to coronavirus have relied heavily on video-conferencing software over the past few months. With companies looking for tools that can support staff in their roles and help them maintain contact with colleagues, the market for video chat and collaboration apps has heated up significantly....
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A safe and healthy work environment provides the foundation for all employees to be at their most productive. Not only does it promote productivity in the workforce, it also helps prevent accidents, lawsuits, and in extreme cases, serious injury and potentially loss of life. This policy establishes procedures to help...
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How exactly does Box transform businesses? Research by Forrester Consulting lays out the answer in solid metrics. Read The Total Economic Impact™ of Box to discover the potential return on investment of our single, secure content management platform. Among the highlights, those Box customers with a headcount of 8,000 achieved:...
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Hiring Kit: Quality Assurance Engineer
Quality Assurance Engineers apply their technical expertise and skills to oversee the entire software development lifecycle and to verify the quality of the product and the overall user experience against a checklist specified by the client. Finding and hiring individuals with the right technical expertise, system experience, and ability to...
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