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Public Folder-Configure Automatic Reply

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12 replies

by cheesecake

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Using Outlook 2000 and Exchange Server 5.5. Our web site directs inquiries to a public folder. I want to setup the server for an automatic reply. When doing this from Outlook using Rules Wizard, I can set the rule, but it will not allow me to enter a automatic server "reply message". I attempted to import a rule from a private mailbox with no success. I tried to create a template but it was not be accepted. I tried disabling Rules Wizard to use Inbox Assistant but could not. I checked my permissions and they are intact. I checked the internet mail properties and they are intact. I have followed the following guidances with no success: http://www.slipstick.com/rules/autoreply.htm and index.htm, http://support.microsoft.com/support/kb/articles/Q183/9/27.asp?LNG=ENG&SA=PER, and others. I have found no guidances on Technet or Microsoft Exchange site. I'm running the Microsoft Exchange Service on my server and workstation. I made myself owner of the public folder. I need to know why I cannot enter a message in the "have server send an automatic response" condition, and/or what I need to do to make this happen. Your response should be detailed and self-explanatory. Remember, I have followed the Microsoft guidances to the letter with nosuccess.

12 replies

by mike

We do this all the time, I'm wondering if it's the process that you are using to do this. The proper way is to go to the properties of the public folder that you created, and click on administration.(if you can see this than it is a permissions issue.)
Click on folder assistant-->>add rule-->> leave everything blank and check the reply with box and then click on the template. Within the template just put in the subject and text you want sent back and leave the rest blank, it will default to the users e-mail and reply from "the folder name" Good Luck
Mike

by cheesecake

Thanks for trying to help Mike, but you're suggestion hasn't panned out. I read your review and selected the Public Folder that i'm trying to generate the response from. After clicking on Properties, I did not get an Adminstration tab. Knowing that, I went into Microsoft exchange Administrator and added my name/profile to everything in Exchange. This still did not help as I was unable to place my desired rule on the folder. Any other suggestions?

by mike

We do this all the time, I'm wondering if it's the process that you are using to do this. The proper way is to go to the properties of the public folder that you created, and click on administration.(if you can see this than it is a permissions issue.)
Click on folder assistant-->>add rule-->> leave everything blank and check the reply with box and then click on the template. Within the template just put in the subject and text you want sent back and leave the rest blank, it will default to the users e-mail and reply from "the folder name" Good Luck
Mike

by gregory w. smith

You could try an (ugly) workaround; this is off the top of my head, but I may be able to give more detail tomorrow.

Setup a folder rule to copy the message to a dummy recipient on the server; then setup the recipient's rule to autoreply to the sender (as a copy, the sender should be intact)

by brandonh

Mike's answer is actually correct. What I'm guessing is that you don't have sufficient permissions on that folder (and the server) to setup the autoresponse.

Set yourself up as a Service Account Admin on the Exchange box. To do this, go to the top level directory entry in the Exch Admin, select it (one left click) and then select File | Properties. Select the Permissions tab and then add your user account to the box on that page. Select Service Account Admin from the drop down at the bottom.

After that, follow Mike's instructions in his response above. If you have any questions, send me an email.

by vinnyd

I also know that Mike's answer is correct.

That is how we do it at my workplace.

The orginal creator of the folder is the one who must give permissions to you to access the Adminstrator tab for the folder properties.

by cheesecake

Thanks for all your responses. However, the correct solution to my problem was to install Service Pack 4 on our Exchange 5.5 server.

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