Software

Ask something
Question Locked

0x50 Error

0 helpful
4 replies

by tchblue5

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have been having issues with several of our Laptops and Desktops, when working in Office 2003 and with some other speciality applications we get a blue screen with the below error message. The commonality is that office is running when this error happens.

Blue Screen 0x50 error with parameters
0xE7AF8000
0x0
0x80539C53
0x1

Applications open - SurePrep, Outlook, Word

Problem occured when sending a Word Doc as an attachment.

This has happend several times and i am at a loss on what to tell my clients.

Please offer whatever guidence you can!

Thanks for your help

4 replies

by dumphrey

but have you tried eventid.net?

Also check out
http://articles.techrepublic.com.com/5100-10877-6053684.html

and

"
Next, go to the Microsoft Knowledge Base at the Microsoft Web site (http://www.microsoft.com, click Support, and then click Searchable Knowledge Base). The Knowledge Base contains many articles that explain specific Stop messages and resolutions to these problems. Search the Knowledge Base for the first hexadecimal number exactly as it appeared on your screen. The Knowledge Base will likely be able to return some information that can help you figure out what caused the problem and help you solve it."

Pulled from:http://www.smartcomputing.com/Editorial/article.asp?article=articles/archive/l0611/32l11/32l11.asp&guid=
as it was the only useful paragraph.

hope this helps some.

by tchblue5

I have checked out those same postings. The issue I face is that they are so general and offer no solution. I can "narrow" it down to either one of the applications running, antivirus software, or any of the types of memory...lol

So, with it being Tax season and user's systems crashing spontaniously when they try to work with loss of data it proves to be a big deal.

How can you break down the numerical info in the error report stems to tell you the exact cause?

Thanks for the response!

~Crystal

by ic-it

to recreate the crash.
Is it simply attaching a saved Word Doc to Outlook or is it using a Word - File - SendTo - Mail Recepiant as an attachment.
Info may result in a chance to narrow it down (and in the meantime they can do a Saveas and then attach from within Outlook) (or other temp work-around).

This discussion is closed to new replies.