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A little old lady....

By lumberjack ·
I know user stories have been done before - but I couldnt resist this one!

where I work , there are a number of remote offices manned in general by ladies of a more mature disposition.

One of these lovely ladies called me to state she was having problems logging on to her PC; she assured me that she was following the instructions I had sent.

She had type in her last name; first name and password correctly. When I asked her to spell these items so I could check the server settings -she replied....L.A.S.T etc.

I almost droppped the phone!

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by Oldefar In reply to A little old lady....

Great story Jamie!

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Love the customer

by 1stladytech In reply to A little old lady....

One of my favorites was a lady that called me to complain that her modem wouldn't run WP 5.1. When I attempted to help her over the phone, it was obvious that I was not going to be able to. So I told her to bring her computer in to the shop so that I could check it out for her to find the problem. She showed up later that afternoon with her keyboard! She thought that was the "computer" part.


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Printer Not Found

by JackOfAllTech In reply to A little old lady....

Years ago when I was in mainframe (MVS) system support, one of the applications I was responsible for was VPS which allowed the system to control almost any kind of printer.
I got a call from a woman who said she couldn't print. I asked her what was the error message on her terminal. She said "Printer Not Found" and I said the system couldn't find her printer. She said "But it's right here behind me!"


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And yet another ...

by jardinier In reply to A little old lady....

A Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" button.

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