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about CRM Microsoft and exchange?

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Hello all,
Have anyone implemented CRM MS and what about its workflow with Exchange? What are its differences with workflow in Lotus Notes? I implemented notes many times and see the workflow in notes runs good. But I still don’t see any companies here use CRM and Exchange, I just want to know what people said about this product. Any suggestions about CRM Microsoft will be highly apreciated.

Rgds,
Dwi

Topic

MS CRM lacks functionality

In reply to about CRM Microsoft and exchange?

My company looked at using MS CRM as we were given a very good deal on licenses. However, taking a closer look we found that we would have to do LOTS of custom building and integration work to equal what you could buy out of the box from Siebel. We are now implementing Siebel CRM.

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