General discussion


Abrupt Shutdown of Windows XP

By chichipoo ·
I am getting the following error messages;

BC Code: d1 BCP1: 00000004 BCP2: 00000002 BCP3: 00000001 BCP4: F54A33D5 OSVer: 5_1_2600 SP: 1_0 Product: 768_1

It's a driver, but I don't know if the error message would direct me to which one.

Thank you to anyone who could provide assistance.

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Comments

Collapse -

by dmiles In reply to Abrupt Shutdown of Window ...

After you upgrade your operating system from Microsoft Windows Millennium Edition (Me) to Windows XP, you may receive an error message similar to the following:

The system has recovered from a serious problem. A log of this error has been created.

Serious error:
Error signature:
BCCode: A, BCP1: EB532A8, BCP2:000000FF, BCP3: 00000000, BCP4: 806BB1BE,
OSVer: 5_1_2600, SP: 0_0, Product: 768_1.
You may receive this error message when Windows attempts to use device drivers that are incompatible with Windows XP.
To resolve this issue, verify that each device in your computer uses a driver that is compatible with Windows XP. To do so, follow these steps:
Click Start, right-click My Computer, and then click Properties.
In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
For each device, use the following steps to verify that it is using a Windows XP-compatible driver.NOTE: To narrow down the search, begin with devices that have been disabled. A disabled device has its icon overlaid with a red X.

Double-click the device name to open the device Properties dialog box, and then click the Driver tab.
Examine the driver version. All Windows XP drivers should be version 5.1.2600 or later.
If you are not sure about the displayed version, examine the driver date. Drivers created before the year 2001 may not be compatible with Windows XP.
After you identify an outdated device driver that may be causing the problem, follow these steps to update the driver:
Insert your Windows XP CD into the CD-ROM drive. If Setup starts automatically, quit it.
In the device Properties dialog box, click Update Driver to start the Hardware Update Wizard.
Click Install from a list or specific location (Advanced), and then click Next.
Click to select the Include this location in the search box, and then type your CD-ROM drive letter in the space below. For example, type .
Click Next.

Collapse -

by cntrysky In reply to Abrupt Shutdown of Window ...

If you believe it to be a driver you could always go to Safemode and disable all drives in Device Manager (all drivers that you can disable except Mouse and Keyboard, and devices under Universal Serial Bus Controller if you are using a USB keyboard or mouse. If you are not using a USB keyboard or mouse then you can disable everything possible. If you don't receive the error on regular startup after all is disabled then you are right that its most likely be a driver issue. At this point it would be a process of elimination. Enable devices by category starting with Network Adapters then Sound, Video, Game Controllers. (Enable all in each category, reboot and if still no problem then proceed to the next category of drivers such as the sound drivesr, reboot and continue until you spot the error again) At that point reinstall the driver for that device. Usually solves problems with drivers causing odd errors. Let me know if this helps or if you already solved the problem.

Related Discussions

Related Forums